Terms & Conditions

Last updated: September 2026

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of www.ottolize.com (the "Site") and any services offered by ottolize ("ottolize," "we," "us," or "our"). By visiting the Site, submitting a form, booking a call, or engaging us for services, you agree to be bound by these Terms. If you don't agree with any part of them, please don't use the Site or our services.

2. About ottolize

ottolize is an independent, remote-first team operating under the name "ottolize" via the domain www.ottolize.com. We do not currently operate as a registered company, LLC, or other formal legal entity, and we have no fixed physical office location. This is a common early-stage setup and doesn't change our commitment to delivering the services described on this Site professionally and in good faith.

3. Our Services

ottolize offers services across six general areas: Setup, Marketing, Process Automation, Customer Service, Finance & Accounting, and Scaling, as described on our Services pages. The specific scope, deliverables, timeline, and pricing for any engagement are agreed separately, in writing, between ottolize and the client (a "Service Agreement" or equivalent). These Terms apply generally to the Site and to our relationship with clients, but where a signed Service Agreement conflicts with these Terms, the Service Agreement takes priority for that engagement.

4. No Guarantee of Results

Business outcomes, whether from marketing campaigns, automations, financial processes, customer service systems, or growth strategies, depend on many factors outside our control, including your market, industry, existing systems, and how recommendations are implemented. We do not guarantee any specific results, including but not limited to revenue, leads, conversion rates, rankings, cost savings, or growth targets. Any figures, examples, or case studies we share are illustrative only and not a promise of similar outcomes for your business.

5. Client Content & Data Ownership

Any content, data, credentials, or materials you provide to us in connection with a project remain your property. We access and use them solely to deliver the agreed services, and we don't claim ownership over your business data, brand assets, or client information. You're responsible for making sure you have the rights to any content or data you share with us, and for your own business's compliance with laws and regulations that apply to you (including tax, employment, marketing, and data protection laws in your jurisdiction).

6. Payment & Service Agreements

Payment terms, including fees, deposits, retainers, milestones, and any refund terms, are set out individually in each client's Service Agreement rather than fixed on this Site, since the scope of work varies by client. In the absence of a specific written refund term in your Service Agreement, fees paid for work already performed are generally non-refundable.

7. Intellectual Property

The ottolize name, logo, and the content, design, and code of this Site (excluding client-provided materials) are the property of ottolize and may not be copied, reproduced, or used without our permission. Deliverables created specifically for a client as part of a paid engagement (such as a website, automation, or marketing asset) are governed by the ownership terms in that client's Service Agreement.

8. Third-Party Links & Tools

Our Site and services may link to, or rely on, third-party tools and platforms (for example, scheduling, payment, or automation software). We aren't responsible for the content, accuracy, security, or availability of third-party websites or services, and your use of them is subject to their own terms and privacy policies.

9. Limitation of Liability

To the fullest extent permitted by law, ottolize and its team members won't be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, data, or business opportunity, arising from your use of the Site or our services, even if we've been advised of the possibility of such damages. Our total liability for any claim relating to a paid engagement is limited to the amount you actually paid us for that engagement.

10. Indemnification

You agree to indemnify and hold ottolize harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Site, your violation of these Terms, or your violation of any law or third-party right in connection with your use of our services.

11. Termination

We may suspend or discontinue access to the Site at any time, for any reason, without notice. Termination of a specific client engagement is governed by that client's Service Agreement.

12. Governing Law & Disputes

As a remote team without a fixed registered jurisdiction, we don't tie these Terms to the law of a specific country or state. We intend for these Terms, and any dispute arising from them, to be interpreted reasonably and in good faith. Where a specific Service Agreement names a governing law or dispute resolution process, that agreement's terms will apply to that engagement. We encourage resolving any disagreement directly with us first by emailing info@ottolize.com.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent version. Continued use of the Site after changes are posted means you accept the updated Terms.

14. Contact Us

Questions about these Terms can be sent to info@ottolize.com.